op Mark Tuition Centre respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about tuition or use our services.
This policy applies to visitors, parents, guardians, students and other individuals who interact with Top Mark Tuition Centre.
1. Who We Are
Top Mark Tuition Centre is a tuition provider offering academic support for students across different stages of education, including Primary, 11+ preparation, SATs, KS3, GCSE and A-Level tuition.
For the purposes of UK data protection law, Top Mark Tuition Centre is responsible for deciding how and why your personal information is processed.
If you have any questions about this Privacy Policy or how we use your information, please contact us:
Top Mark Tuition Centre
Email: Office@topmark-tuitioncentre.co.uk
Telephone: +44 20 8989 4666
Website: https://topmark-tuitioncentre.co.uk/
2. Information We Collect
We may collect personal information when you contact us, submit an enquiry, request information about our tuition programmes or communicate with our team.
Depending on how you interact with us, this may include:
Parent or Guardian Information
- Full name
- Telephone number
- Email address
- Communication preferences
- Information provided when making an enquiry
Student Information
Where necessary to understand a student’s tuition requirements, we may collect information such as:
- Student’s name
- Age or year group
- Subjects requiring support
- Academic requirements
- Examination or tuition requirements
- Information provided by a parent or guardian about the student’s learning needs
We only ask for information that is reasonably necessary for the purpose for which it is collected.
Website Information
When you visit our website, certain technical information may also be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location derived from technical information
- Website interaction and usage information
The information collected depends on the website technologies, analytics services and cookies currently in use.
3. How We Collect Your Information
We may collect information when you:
- Complete a contact or enquiry form
- Request a free assessment
- Enquire about tuition programmes
- Contact us by telephone or email
- Communicate with us through WhatsApp or other communication channels
- Register for or attend tuition services
- Visit or interact with our website
- Communicate with us as a parent, guardian or student
We may also receive information from a parent or guardian when they make an enquiry or arrange tuition on behalf of a student.
4. How We Use Your Information
We use personal information for purposes such as:
- Responding to enquiries
- Contacting parents or guardians about tuition
- Arranging assessments or consultations
- Providing information about our courses and tuition programmes
- Managing student enrolment and tuition arrangements
- Communicating about lessons, timetables or relevant administrative matters
- Providing appropriate academic support
- Maintaining business and customer records
- Improving our website and services
- Protecting the security of our website, systems and users
- Meeting legal and regulatory obligations
- Responding to legitimate requests from authorities where required by law
We do not collect personal information simply because it may be useful. We aim to collect information that is relevant and necessary for the purpose for which it is being used.
5. Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process information where it is necessary to provide tuition services or take steps at your request before entering into an agreement.
Legitimate Interests
We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include responding to enquiries, managing our services, maintaining business records and improving our website.
Consent
Where consent is required, we will ask for it clearly and separately from other information.
You can withdraw consent at any time where we rely on consent as our lawful basis.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory requirement.
6. Children’s Information
Top Mark Tuition Centre provides educational services to children and young people, so we may process information relating to students under the age of 18.
We take children’s privacy seriously and aim to handle children’s information carefully, fairly and transparently.
Where appropriate, we will communicate with parents or guardians regarding a student’s tuition, assessment, administration and related services.
We only collect information that is relevant to providing and managing our tuition services.
We do not use children’s personal information for unnecessary profiling or unrelated purposes.
The ICO’s current guidance recognises that organisations handling children’s information should take additional care and provide clear information about how children’s personal information is used.
7. Contact Forms and Enquiries
When you submit an enquiry through our website, we may collect information such as your name, telephone number, email address, subject and message.
We use this information to:
- Respond to your enquiry
- Contact you regarding your requested information
- Discuss suitable tuition options
- Arrange an assessment or consultation where requested
- Provide relevant information about our services
We do not sell contact-form information to third parties.
If you provide your details solely to make an enquiry, we will not automatically treat this as consent to receive unrelated marketing communications.
8. Marketing Communications
We may occasionally contact you about our services, tuition programmes, assessments or relevant offers where we are legally permitted to do so.
Where consent is required for electronic marketing, we will obtain appropriate consent.
You can withdraw your marketing consent or ask us to stop sending marketing communications at any time.
Marketing consent should be separate from acceptance of a privacy policy or terms and conditions. The ICO states that consent for direct marketing must be freely given, specific, informed and unambiguous.
9. Who We Share Your Information With
We do not sell or rent your personal information.
We may share limited personal information with trusted third parties where necessary to operate our website, provide our services or comply with legal obligations.
Depending on the services currently used by our website and business, these may include:
- Website hosting providers
- Website maintenance or technical service providers
- Email providers
- Form and communication platforms
- Website analytics providers
- Payment providers, where applicable
- Professional advisers where necessary
- Government, regulatory or law-enforcement authorities where legally required
Third-party providers should only receive information that is reasonably necessary for the service they provide.
Important: Only list specific third-party companies here if Top Mark actually uses them.
10. Website Analytics
We may use website analytics tools to understand how visitors use our website and to improve website performance and user experience.
Analytics information may include:
- Pages visited
- Approximate geographic information
- Device and browser information
- Traffic sources
- Website interactions
Where analytics cookies or similar technologies are not strictly necessary, they should only be activated in accordance with applicable cookie and privacy requirements.
The ICO states that non-essential cookies generally require appropriate user consent before they are placed on a visitor’s device.
11. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites operate correctly, remember preferences, improve functionality and understand website usage.
We may use:
Necessary Cookies
These cookies are required for essential website functions, security or technical operation.
Analytics Cookies
These cookies help us understand how visitors use the website and identify areas where we can improve the website.
Preference Cookies
These may remember choices made by visitors, where applicable.
Non-essential cookies will only be used in accordance with applicable UK cookie requirements and, where required, after obtaining appropriate consent.
You can manage cookies through your browser settings and, where provided, through our website’s cookie preferences.
The ICO states that websites must explain how cookies are used and obtain appropriate consent for non-essential cookies.